No heat with Lebanon Valley temperatures dropping, water pouring from the boiler, or a unit that keeps locking out — call any time. The emergency telephone line is available 24/7 and true Explain urgent symptoms first.
General inquiries: 7 AM–7 PM · Emergency calls: 24/7 · (888) 766-1474
January nights in the teens. Use these lines.
What helps in a Lebanon Valley winter.
Note the details before calling: fuel type (gas or oil — Lebanon has plenty of both), the error code or lockout pattern, whether heat, hot water, or both failed, and your tank gauge reading if you heat with oil. That set routes the triage instantly.
Protect the pipes: open cabinet doors under sinks on exterior walls and let taps drip slightly. Do not keep resetting a locked-out boiler or open the casing — and if you ran out of oil, do not keep trying the reset after delivery arrives; the line needs bleeding first.
Have these answers ready.
The triage runs a fixed sequence: fuel type (gas or oil — Lebanon has plenty of both), what failed (heat, hot water, or both), error code if shown, how fast it is getting cold inside, and your ZIP. "Oil, no heat, lockout, house at 60 and falling, 17042" gets you correctly prioritized in under a minute.
Five minutes before you call.
Fuel type varies by property. Check whether the boiler uses gas, oil, propane, or electricity before calling; the fuel source affects the appropriate diagnostic steps.
Straight answers before you call.
True emergencies — no heat with temperatures near freezing, a gas leak cleared by the utility, active water damage — are triaged first, around the clock. Response depends on current demand and your location, so the call gives you a straight answer about timing rather than a promise. For non-emergencies you will hear honestly when a tech can get there.
The gas company, from outside the house — a suspected leak is the utility's emergency and the repair line cannot clear it. Once they have cleared the property, call the boiler line to inspect and restart the unit. Never reset or relight a boiler after a gas odor until the utility says it is safe.
It becomes one when temperatures are near freezing — a dry tank means no heat, and restarting after a delivery needs the filter changed and the line bled, which is a service call. If it is mild and you can get a delivery quickly, it may be a scheduled visit instead. When you call, say it is a run-dry restart; triage knows exactly what that job needs.
If the situation is safe — no gas smell, no active leak, temperatures above freezing, and you have a way to stay warm — a morning callback is often the sensible choice, and triage will say so honestly. What you should not do is sit on a gas odor, flooding, or falling indoor temperatures hoping morning fixes it. Describe the symptoms and let triage make the call.
Thermostat set to heat and calling, the boiler's emergency switch on, breaker not tripped — and for your fuel: oil tank not empty, gas valve open. On cold nights, check whether a condensing unit's exterior drain might be frozen. If those do not restore heat, call (888) 766-1474 with your fuel type and symptoms ready; that is everything triage needs to start.
Related services in the Lebanon area.
Call (888) 766-1474 now — 24/7 emergency triage, freeze-risk calls prioritized.
