It starts with the call: fuel type, unit age, the failure pattern, and your ZIP. The on-site assessment covers the heat-loss calculation, the existing radiation and piping, venting or chimney condition, gas supply or oil tank status, and access — downtown rowhouse basements with narrow stairs get planned differently than suburban utility rooms. Then comes the proposal: equipment options sized to the calculation, with the efficiency and fuel trade-offs explained in plain language.
Installation itself is typically a multi-day project for a full replacement: old unit out, new unit in, piping and venting adapted, controls wired, system filled and purged, combustion checked, and the whole thing test-fired before sign-off. Expect the house to be without heat during the work — scheduling matters, which is why fall replacements beat January emergencies. If your unit died tonight instead, start at emergency repair; the replacement conversation happens once the house is warm.