Most Norwalk calls start with two facts: what the boiler is doing and where it lives. A SoNo multifamily atmospheric gas unit that locks out gets ignition questions; a Silvermine oil burner that starves gets tank and fuel-line questions — and on the coast, the tank's exterior condition; a Rowayton condensing unit with pressure loss gets expansion-tank and leak questions; a Cranbury cape with cold rooms and a running boiler gets distribution questions (zone valves, airlocks, seized pumps).
On site, the technician tests within that subsystem — flame rectification current on gas, nozzle spray and cad-cell sighting on oil, tank and fuel-line condition on coastal oil — and explains findings before any work is authorized. You hear the diagnosis, then you decide.