In New Haven, replacement often means a building with tenants — a Fair Haven three-family, a downtown apartment block — and that changes the project. Timing matters: shoulder season beats January, and tenants need notice. Access matters: the old block comes out in pieces down the same stairs the new one goes down, and someone needs to be there. Zoning is the opportunity: a replacement is the moment to fix the distribution complaints — the cold third-floor unit, the overheated first floor — with proper zone valves and balancing, covered nationally under hot-water hydronic systems.
If you own the building, the replacement conversation should include the distribution system, not just the boiler — the best new block in the world cannot fix unbalanced loops. Say "multifamily" on the call and the triage routes accordingly. The Connecticut hub has the wider state context.