The burner gets the attention, but the tank decides the burner's fate. Indoor basement tanks — the standard in Fitchburg triple-deckers — last a long time when dry and maintained, but they still corrode from the inside out; weeping seams and a damp oil smell around the tank are the warnings. Outdoor tanks face Fitchburg's freeze-thaw directly and age faster, collecting condensation that ends up as water in the fuel.
When you call about an oil problem, have three numbers ready: the tank gauge reading, the tank's approximate age and location (basement or outdoor), and when it was last filled. With those three, triage can tell whether you are looking at a burner fault, a fuel fault, or a tank fault — and a run-out is always reported as a run-out, because the restart is a different visit from a simple delivery.
If the no-heat is happening right now in freezing weather, skip ahead to the emergency page — the line is answered 24/7. And if the block itself is finished rather than the burner, the replacement page walks through fuel choice honestly, including whether gas is even available on your street.