No heat with Harrisburg temperatures dropping, water pouring from the boiler, or a unit that keeps locking out. Call any time. The emergency telephone line is available 24/7 and true Explain urgent symptoms first.
General inquiries: 7 AM–7 PM · Emergency calls: 24/7 · (888) 766-1474
Have these answers ready — they decide the dispatch priority.
The triage call runs a fixed sequence: fuel type (gas, oil, steam — each routes differently), what failed (heat, hot water, or both), error code if the display shows one, how fast it is getting cold inside, and your ZIP. "Gas, no heat, E133, house at 58 and falling, 17102" gets you correctly prioritized in under a minute.
Be honest about renters vs. owners too — if you rent, the property owner usually needs to authorize work, and the triage will tell you that upfront rather than after a truck rolls.
Harrisburg January nights sit in the teens and low 20s. Use these lines.
Three things that help in a Harrisburg winter.
Note the details before calling: the error code on the display, whether it is heat, hot water, or both that failed, and your fuel type — gas, oil, or steam. That trio routes the triage instantly.
Protect the pipes: open cabinet doors under sinks on exterior walls and let taps drip slightly. Do not keep resetting a locked-out boiler or open the casing — both make things worse.
Do this before you call — it takes five minutes.
Call with these answers — fuel type, gauge reading, error code, indoor temperature trend — and the triage can prioritize you correctly in under a minute.
Straight answers before you call.
Check the thermostat, the breaker, and the oil tank gauge if you burn oil. Do not keep resetting a locked-out burner. Then call (888) 766-1474: emergency triage runs 24/7, and freezing-weather no-heats jump the queue. Have your ZIP and fuel type ready; they route the call.
No heat below freezing is an emergency, especially with vulnerable people in the house. A running boiler that underheats, a slow drip, or a new noise can usually wait for a scheduled visit. When in doubt, call (888) 766-1474 and describe it plainly; the triage will tell you honestly which it is.
Leave the house, call your gas utility from outside, and do not touch switches or the boiler. Gas odor is a utility emergency, not a repair call. Once the utility clears the leak, call (888) 766-1474 for the boiler-side work.
Do not stand in water to reach the boiler: kill power at the breaker only if you can do it safely from dry ground. Flooding and fuel-burning equipment are a dangerous combination. Call (888) 766-1474 for the heating side; you may also need water mitigation, and the triage will say so.
Everyone out, 911 from outside, do not re-enter until responders clear the house. Then the boiler stays off until a technician inspects it: cracked exchangers and blocked flues are the usual causes on older units. Call (888) 766-1474 after the all-clear for that inspection.
Related services in the Harrisburg area.
Call (888) 766-1474 now — 24/7 emergency triage, freeze-risk calls prioritized.
