Most Baltimore calls start with two facts: what the system is doing and what kind of system it is — hot-water or steam, because Baltimore has both. A Canton rowhouse gas unit that fires then cuts out gets flame-sensing questions; a Charles Village steam boiler with banging gets water-level, venting, and pressure questions; a Hampden sealed system losing pressure gets expansion-tank questions; a Patterson Park rowhouse with cold back rooms and a running boiler gets distribution questions.
On site, the technician tests within that subsystem — flame rectification current on gas, water line and vents on steam, expansion tank charge and feed valve on sealed systems — and explains findings before any work is authorized. You hear the diagnosis, then you decide.