No heat with Newark temperatures dropping toward freezing, water pouring from the boiler, or a unit that keeps locking out. Call any time — tenants and owners both. The emergency telephone line is available 24/7 and true Explain urgent symptoms first.
General inquiries: 7 AM–7 PM · Emergency calls: 24/7 · (888) 766-1474
Have these answers ready — they decide the dispatch priority.
Newark triage runs the standard sequence — fuel type (usually gas), symptoms, temperature trend, ZIP — plus the question this college town asks more than anywhere: rent or own? Tenants get full phone triage and the exact language for the landlord ("no heat, indoor temp falling, freeze risk to pipes"); dispatch itself needs the owner or manager's authorization. Having the landlord's number ready is the fastest thing a tenant can do.
Gas smell protocol is universal: leave the building, call the gas utility or 911 from outside. The building gets cleared before any boiler conversation.
Delaware winter sets the line lower — but it still exists.
Newark winters are milder than New England's, but January nights still drop into the 20s and teens, and pipes in exterior walls can freeze when heat is out for extended periods. Use these lines:
Tenants: a no-heat call is still worth making at 2 AM — the triage documents the situation and tells you exactly what to tell your landlord in the morning, including the freeze-risk language that gets attention.
Three things that help in a Delaware winter.
Note the details before calling: the error code on the display, whether it is gas or oil, and when the heat stopped. Then protect the unit: open cabinet doors under sinks on exterior walls, let taps drip slightly on the coldest walls, and keep interior doors open so what heat remains circulates. If you rent, notify the landlord in writing (text or email counts) — documented notice matters if pipes freeze.
Do not keep hitting reset on a locked-out boiler: repeated resets mask the real fault and, on the rare oil unit, can flood the combustion chamber. And do not attempt repairs yourself in a rental — liability for heating equipment sits with the owner, and DIY on gas equipment is a safety line you do not cross.
Do this before you call — it takes five minutes.
Newark's order — authorization and access before components:
Every answer sharpens the triage. Pressure questions? Our boiler pressure guide translates the gauge.
What to know before and during the call.
In Delaware, as in most states, the landlord is responsible for providing heat and maintaining heating equipment — it is not the tenant's system to repair or authorize work on. That does not leave you powerless: you can call the triage line any time to describe the problem, learn whether it sounds like a true emergency, and get the exact language to use with your landlord ("no heat, indoor temp falling, freeze risk to pipes").
Document everything: the time heat stopped, indoor temperature readings, and your written notice to the landlord. If the landlord is unreachable and pipes are at freeze risk, say so on the call — the triage will tell you honestly what options exist. Owners and property managers: you can book directly, and the triage will ask about the building's system history to route correctly.
Straight answers before you call.
Call (888) 766-1474 now — start the triage and document everything: temperatures, times, your unanswered attempts to reach the landlord. The emergency telephone line is available 24/7 regardless of who authorizes. Tenants have heating protections, so check Delaware's guidance on heat complaints while the call is in motion.
Leave the house, do not flip switches or touch the boiler, and call your gas utility's emergency line first. Only after the utility clears the building should anyone approach the boiler — then call for the heating side. Never restart a boiler yourself after a gas smell.
Do not cap it or plug it — the relief valve is protecting you from overpressure. Shut off the boiler and call for emergency service; a discharging relief valve means the pressure control has failed, usually a waterlogged expansion tank or a runaway feed valve. This is not a wait-and-see situation.
Yes — leave the area, get fresh air, and call 911 or the fire department first. Do not silence the detector and go back to sleep, and do not restart the boiler. Once responders clear the building, call (888) 766-1474 before the boiler is fired again.
Shut off the boiler and close the water feed to the heating system — a burst pipe drains the system and the boiler must not fire dry. Contain the water, then call for emergency service. Mention the garage freeze on the call so the visit also addresses freeze protection.
Yes — shut it down now. Violent rumbling is usually delayed ignition with fuel accumulating before it lights, and it can blow soot through the house or damage the chamber. Do not reset it; call and report the rumbling exactly as it sounded.
Related services in the Newark area.
Call (888) 766-1474 now — 24/7 emergency triage, freeze-risk calls prioritized.
